Anna Bratyshkina
Product Lead - Operations Cx @Vivid
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WORK HISTORY
Product Lead - Operations Cx @Vivid
Berlin, DE
Leading Customer Experience in Financial Crime Prevention and Customer Care, designing systems that balance regulatory requirements, operational efficiency, and customer trust.Key focus areas:· UX strategy for FinCrime prevention and Customer Care products;· KYC and compliance request journeys;· Internal operational tools and CRM platform;· Chat platforms and complex case routing;· AI chatbot and automated support experiences.
EDUCATION
State University — Higher School of Economics
Bachelor of Science - BS, Economics
University of Liverpool
Master of Science - MS, Management
ABOUT ANNA BRATYSHKINA
Product Lead | FinTech, Banking, Operations, API integrations
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