Get your Emails warmed up and ready to send
Build sender reputation and reach more inboxes with automated email warmup.
Warm up your emails
Starting at $49/month
Ann Pasque
Principal Strategic Business Consultant @Integral Technologies Llc
Signup · Get unlimited contacts
WORK HISTORY
Principal Strategic Business Consultant @Integral Technologies Llc
Detroit, MI, US
Strategic Needs Assessment: Perform extensive, professional consulting to deeply understand business needs and operational challenges. Conduct interviews with key stakeholders, analyze existing workflows, and audit current systems to ensure final solution is perfectly aligned with strategic objectives and provides a maximum return on investment. Assess both existing current infrastructure and the potential for new AI technologies across all channels. Omnichannel Customer Journey Design: Apply human factors expertise to design seamless customer experiences that are intuitive, efficient, and aligned with the brand across all channels—voice, chat, email, SMS, and social media. Proactive Engagement Strategies: Define comprehensive strategies for engaging customers through proactive outbound and multimedia channels, leveraging AI and automation. Workforce Optimization & Efficiency: Define and implement solutions that reduce agent workload and improve overall efficiency across all channels. This includes consulting on the optimal use of AI-driven tools, such as intelligent routing to ensure customers are connected to the most appropriate agent, and AI assistants that can provide real-time agent support or handle routine tasks. Data-Driven Optimization: Consult on how to leverage integrations to create dynamic, data-driven customer interactions empowering business units to provide real-time information and services to customers across voice, chat, and SMS, reducing agent workload.6. Analytics and Reporting: Utilize omnichannel platform data to gain deep, actionable insights into customer behavior and operational performance. Collaborate design of custom reports and dashboards to track key metrics, such as cross-channel containment, average handle time, and customer satisfaction scores, enabling optimizing self-service effectiveness and agent performance across all touchpoints.
EDUCATION
Lakeview High School
High School, Accounting
Walsh College
BBA, Management
University of Detroit Mercy
MBA, Management
SKILLS
ABOUT ANN PASQUE
Strategic business consultant in telecommunications industry with over 35 years experience managing sophisticated contact centers at global companies. Ann is a Principal Strategic Consultant building strategic roadmaps for customers in their digital transformation journey and has experience in the automotive, financial, insurance, education, healthcare, and travel/hospitality industries.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.