Ann-Marie Jackson
Business Analyst @The Very Group
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WORK HISTORY
Business Analyst @The Very Group
SKILLS
ABOUT ANN-MARIE JACKSON
Experienced Business Analyst in the Financial Services (Banking and Insurance) and Retail sectors. I am a proactive and personable change professional with extensive knowledge and skills in Business Analysis, Process Improvement, Process Modelling, Functional Design and Requirements Analysis. I have been a key contributor to numerous projects and programmes including:Order Management System (OMS)Carrier Management System (CMS)Marketplace fulfilment modelCRM implementationGeneral Insurance replatformNew banking platform transformation Enterprise cost reduction programme across a number of business areasProcess management and customer journey improvements to new and existing business productsFS customer remediationMortgage compliance programmes (MCOB and MMR)I use a wide range of formal techniques and methodologies to determine best practice and industry recognised approaches spanning the full project lifecycle: mandate shaping, stakeholder interviews, workshop facilitation, Use Cases, User Stories, requirements gathering and traceability, requirements based testing and business change management. These ensure I achieve quality, timely and accurate outcomes. I am proficient and qualified in the following:Agile WaterfallISEB Business Requirements & Business AnalysisLean Six Sigma- Green Belt Business Process Modelling Notation MS OfficeVisioMicrosoft ProjectBusiness Change - Impact assessment and implementationPRINCE2 - PractitionerUnified Modelling Language (UML) ConfluenceJIRAIBM BlueworksRational DOORSI Server
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