Ann Foley
Senior Commercial Lines Account Manager @Doorley Insurance Agency, Inc
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WORK HISTORY
Senior Commercial Lines Account Manager @Doorley Insurance Agency, Inc
East Greenwich, RI, US
Manage a diverse small commercial and middle market book of business across industry classes including restaurants/hospitality, construction and trade contractors, LRO/real estate portfolios, landscaping, snow and ice management, and professional services.Partner with producers and carrier underwriters to oversee the full account lifecycle for multi-line programs including Property, GL, Auto, Umbrella/Excess, Workers’ Comp, Inland Marine, Cyber, and Management Liability (D&O) across both admitted and surplus lines placements. Lead renewal strategy, remarketing, and new business onboarding to ensure competitive placement, appropriate coverage structure, and compliance with contractual insurance requirements.Drive agency efficiency through continuous improvement initiatives—leveraging AI tools, workflow automation within Applied Epic, and outsourced processing support to streamline submission development, policy servicing, and renewal workflows while improving turnaround time and service consistency.Support retention and organic growth through proactive account stewardship, cross-sell identification, and consultative renewal guidance.
EDUCATION
Hartford School of Insurance
Commercial Lines Coverage Specialist Designation, Commercial Lines Insurance
Bryant University
Project Management , Project Management
University of New Hampshire
Bachelor of Arts - BA, Communications
ABOUT ANN FOLEY
P&C Operations and Commercial Lines leader with 25+ years of experience driving service delivery, workflow optimization, and client retention across carrier and independent agency environments.Leadership background with MetLife and Farmers Insurance spanning Claims, Customer Experience, PMO, Digital Product Support, Service Operations, and Leadership Communications—partnering across underwriting, distribution, and technology teams to design scalable service models that improve efficiency, reduce friction in the customer journey, and support profitable growth.Currently operating within an independent agency setting, managing commercial accounts and supporting new business development while leveraging Applied Epic to streamline servicing workflows, strengthen account retention, and improve internal operational alignment.Core strengths include: Commercial Lines Account Management & Client Retention Agency Operations & Service Model Optimization Back-Office / Shared Services Leadership CX & Digital Experience Transformation Workflow Design & Process Improvement PMO & Change Management Execution Sales Enablement & Cross-Functional Alignment Data-Driven Performance ManagementRecognized for translating business strategy into executable operating models that enhance service delivery, support revenue growth, and elevate both employee and client experience.Open to leadership opportunities within:• Insurance Carrier Service Operations / CX / Digital Transformation• Independent Agency Commercial / Personal Lines Leadership• Agency Operations or Sales Management
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