Ankur Sachan

Senior Consultant- Partner Service Lead @Wipro

London, GB

Responsible for overseeing and managing the operations governance for a leading banking account in the UK. This role involves ensuring that all services are delivered in alignment with the contractual agreements, including managing both onshore and offshore teams. Oversees 3rd party relationships and conducts regular reviews to ensure service excellence and compliance with service level agreements.Key Responsibilities: 1. Team Management: Supervise and lead a team, both onshore and offshore, ensuring they meet performance and quality standards. Service Delivery: Ensure all services provided to the banking customer are in accordance with the contractual agreements, adhering to service level agreements and Key performance indicators. Operational Excellence: Implement and maintain best practices to achieve operational excellence, focusing on efficiency and effectiveness. 3rd Party Management: Oversee relationships with third-party vendors and partners, ensuring they deliver services as per their contracts and meet quality standards. Contract Compliance: Monitor and ensure compliance with all aspects of the customer contract, addressing any deviations or issues promptly. Risk Management: Identify and manage operational and compliance risks, implementing mitigation strategies as needed. Performance Monitoring: Regularly review and assess the performance of the service delivery teams, making necessary improvements or adjustments to meet the customer’s expectations. Reporting: Prepare and present regular reports to both internal and external stakeholders on service performance, KPIs, and improvement initiatives. Customer Relationship: Build and maintain a strong working relationship with the banking customer, understanding their needs and expectations. Continuous Improvement: Identify opportunities for process improvement, cost reduction, and service enhancement, and lead initiatives to implement these improvements.