Ankita Patil
Senior Workday Analyst @IBM
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WORK HISTORY
Senior Workday Analyst @IBM
Senior Workday professional with 5+ years of experience in HR systems, specializing in multi-module configuration, integrations, and stakeholder-driven solution design. I independently solve complex system challenges while delivering scalable, high-impact HR technology solutions.My expertise includes advanced system configuration, Enterprise Interface Builder (EIB) development, and reporting solutions that drive operational efficiency and data accuracy. I consistently resolve ServiceNow tickets within a 9-hour SLA, maintaining 100% user satisfaction.Beyond execution, I mentor junior team members, manage service requests end-to-end, and contribute to small-to-medium projects that enhance cross-functional integration. I actively collaborate with clients and internal teams through weekly governance calls to ensure alignment, transparency, and continuous improvement.Passionate about continuous learning within the Workday ecosystem, I focus on process optimization through strategic system thinking and best-practice implementation.
EDUCATION
Shreemati Nathibai Damodar Thackersey Women's University
Bachelor's degree, Electrical and Electronics Engineering
K A Banthiya High School
SSC
Pillai College of Engineering
Diploma of Education, Electrical and Electronics Engineering
ABOUT ANKITA PATIL
Results-driven HR technology professional with 6+ years of diverse experience spanning HR operations, service management, analytics, and Workday system expertise. I began my journey as a Deputy Manager, building strong foundations in HR processes, stakeholder management, data analytics, and service delivery, and have evolved into a Senior Workday professional specializing in complex system configuration and solution design. With 4+ years of hands-on experience in HR systems, I independently solve complex Workday challenges and deliver scalable, high-impact technology solutions. In my previous role, I developed strong capabilities in data mining, decision-making, and large dataset management, with advanced proficiency in Microsoft Excel and analytics. My background in customer service and cross-functional coordination strengthened my ability to drive process improvements and manage end-to-end service operations effectively. Currently, I manage ServiceNow requests independently, consistently resolving tickets within a 9-hour SLA while maintaining 100% user satisfaction. I mentor junior team members, contribute to small-to-medium projects, and collaborate with clients and internal stakeholders through structured governance calls to ensure alignment and continuous improvement.
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