Ankita Gupta Kirad
Customer Care Professional @Tata Consultancy Services
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WORK HISTORY
Customer Care Professional @Tata Consultancy Services
Managed business accounts for the Telstra project, serving as primary client contact• Provided end-to-end service and technical support for internet and connectivity solutions• Conducted post-service follow-ups, renewals, and upselling of additional services• Improved customer satisfaction and retention through proactive engagement
EDUCATION
ICSE
10th (SSC)
Sinhgad Institute Of Management
bca, Computer Science
Google Digital Garage
certification, Digital Marketing
Pune University
Bachelor of Computer Applications
ICSE
12th (HSC)
Symbiosis Centre for Distance Learning
PGDBM, Marketing/Marketing Management, General
Symbiosis
Master of Business Administration, Marketing
ABOUT ANKITA GUPTA KIRAD
Worked on multiple live projects and has an experience of leading them effectively, building relationships with clients to achieve desired goals. Well-versed with Client Handling for more than several years of my experience in the IT Industry. Have demonstrated abilities in understanding client requirements, providing effective solutions
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