Ankit Sharma

Duty Manager @Fort Rajwada

Jaisalmer, IN

Key Result Areas? Responsible to ensure that Front Office shifts are run efficiently? Providing outstanding guest service, assisting all Front Office staff and maintaining a calm, professional environment at all times? Responsible for VIP movement in the Hotel? Co-ordinates with all departments concerned in order to maintain Front Office functions properly? Handles guest complaints and other related problems and reports on the Duty Manager\'s log book? Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests? Assists reception, business centre, cashier, concierge and bell captain during they are busy.Responsible for front office operation during the absence of Front Office Manager Assign duty roster for F/O attendant, Concierge, Bell Counter, Guest Relations andBusiness Centre? Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior.