Anjan Rana

Group Manager Wfm @WNS

Pune, IN

I am an adept Workforce Management Manager with a wealth of experience in strategic planning, end-to-end WFM oversight and client management. My career journey spans from managing Capacity Planning, Scheduling and Forecasting for a large Telecom Client to my current role as the Manager of Workforce Management at WNS. Over the years, I have honed my skills in Capacity Planning, Forecasting, Scheduling and Real-time Management, ensuring optimal resource utilization while maintaining service level objectives. My ability to build and maintain strong client relationships, coupled with an in-depth understanding of workforce metrics and tools, positions me as a dedicated professional committed to driving operational excellence and delivering innovative solutions in the dynamic realm of Workforce Management.In the technical domain, I am a proficient automation enthusiast, well-versed in a plethora of tools and languages. From creating complex WFM and cross-functional automations using RPA, Python, MS Power Platform, and VBA at Concentrix to leading initiatives to automate repetitive tasks at WNS, I have consistently demonstrated a commitment to enhancing efficiency through technology-driven solutions. My technical repertoire extends to proficiency in MS PowerApps, PowerAutomate, PowerBI, Python, VBA, SQL, and more. This technical prowess, combined with my extensive Workforce Management background, uniquely positions me to contribute valuable insights and automation strategies to any forward-thinking organization.

S.S Patna High School

Higer Secondery

Bakulda High School

Madhyamik Examination;

Suresh Gyan Vihar University

Bachelor of Computer Applications, Computer Software Engineering

Panskura Banamali College (Autonomous)

Bachelor of Arts - BA, English Language and Literature, General