Anjali Jain
Sr Mgr, Applications Development @ServiceNow
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WORK HISTORY
Sr Mgr, Applications Development @ServiceNow
Santa Clara County, CA, US
Leading engineering for a portfolio of strategic ServiceNow platforms — Employee Experience, Connected Seller GTM, and enterprise Contract Lifecycle Management — where delivery excellence and platform scalability go hand in hand.Across multi-scrum teams, I\'ve driven 100% on-time program delivery with strong end-user adoption, while building the foundations that sustain scale: a design-system-driven UI layer aligned to ServiceNow\'s UX standards, improved developer experience, and rigorous release governance.My current focus is an end-to-end CLM implementation on ServiceNow — a complex, cross-functional program aligning Product, Legal, Sales Ops, and Platform Engineering to deliver a contract lifecycle solution that is compliant, auditable, and built for enterprise scale. A core part of my leadership focus is pushing the team to continuously rethink how work gets done — simplifying workflows, eliminating friction, and building self-service capabilities that empower legal teams, contract managers, and sales professionals to move fast without depending on manual handoffs.I\'m also leading AI enablement across my teams — embedding Agentic AI use cases into productivity workflows, intelligent testing, and contract analysis — pushing the boundaries of what ServiceNow\'s platform can do as an AI-first enterprise system.
EDUCATION
C-DAC Pune
Diploman in Advance Computing, Software
SKILLS
ABOUT ANJALI JAIN
With 20+ years in technology, my focus has been consistent: deliver complex programs and build teams that can do it repeatedly at scale.At ServiceNow, I lead strategic engineering across Employee Experience, Connected Seller GTM, and now enterprise CLM. I’ve built and scaled multi-scrum Dev + QA organizations, hired and grown talent across geographies, and created operating models that drive 100% on-time delivery with strong adoption. Developing engineers from early career to senior leaders is a core part of my leadership approach.I push teams beyond execution — simplifying workflows, enabling self-service platforms, and delivering solutions that help legal, sales, and business stakeholders move faster with confidence. My current work centers on CLM transformation and embedding Agentic AI into contract analysis, legal workflows, and testing intelligence.With a foundation in QA and automation, I bring a strong bias for quality, engineering rigor, and measurable outcomes. I’m passionate about platform engineering, AI-first thinking, and building high-trust cultures where teams do their best work and innovation becomes repeatable.
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