Amal Anil
Customer Service Advisor Vw Teleperformance @TP
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WORK HISTORY
Customer Service Advisor Vw Teleperformance @TP
Glasgow, GB
Worked within the New Business department of Volkswagen Financial Services, supporting sales and the retailer network in processing finance and value-added products. • Delivered a best-in-class underwriting service to retail partners for all brands within the organization. • Handled customer and dealer data, ensuring speed and accuracy in processing procedures. • Validated customer documentation with proposal details and authorized payments to the dealer. • Processed finance documents submitted by Volkswagen Group Dealers/Retailers, verifying details and ensuring timely pay-out. • Utilized financial management systems such as ERP, SAP, Bloomberg, and Salesforce. • Reviewed documents against Connect Online and checked for errors using SAP tools. • Worked with CRM, ECF, and the Subject Access Request team, addressing client concerns and handling complaints. • Collaborated with the Financial Ombudsman Team (FOS) to investigate and resolve customer complaints. • Managed SAP systems including Respond, robotics portal, CRM, ECF, and CMS.
EDUCATION
Saintgits College of Applied Sciences
Bachelor of Business Administration - BBA, Business Administration and Management, General
Northumbria University
MSc Business with International Management, Business Administration and Management, General
ABOUT AMAL ANIL
As a Customer Service Advisor at Teleperformance, I support the sales and underwriting…
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