Anik Dey
Director of Product Management @Genesys
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WORK HISTORY
Director of Product Management @Genesys
Toronto, ON, CA
Product strategy for Conversation Intelligence portfolio within Workforce Engagement Management.
EDUCATION
The Hong Kong University of Science and Technology
Master of Philosophy (MPhil), Electronic and Computer Engineering
University of Toronto
BEng, Electrical Engineering, Electrical and Electronics Engineering
Anandaniketan
GCE A Levels, Math, Chemistry, Physics
The Hong Kong University of Science and Technology
BEng, Electronic and Computer Engineering
SKILLS
ABOUT ANIK DEY
Product manager with 10+ years building and scaling enterprise AI products across speech recognition (ASR), natural language understanding (NLU), conversational AI, and speech & text analytics.Currently leading product strategy for Genesys’ Conversation Intelligence Suite within WEM — including Speech & Text Analytics, Voice Transcription, and Supervisor AI capabilities that transform interaction data into actionable insights.Previously built multilingual conversational AI platforms across healthcare, banking, insurance, and consumer IoT — shipping products globally and leading cross-functional AI teams from research to commercialization.Passionate about turning AI innovation into measurable business impact.
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