Angus Cox

Customer Success Account Manager @Microsoft

London, GB

Contributing, preparing and aligning to the strategic account plan, bringing technical, industry and customer specific insights to create customer value by accelerating cloud usage, supportability and influence upsell.Partnering with the core account team to build and retain strategic customer relationships, across both business and technical functions at senior levels of the customer organization. Engaging and strengthening relationships with key customer decision makers / sponsors / influencers to align delivery priorities in support of their strategy.Providing leadership and orchestration of a delivery team to drive agreed customer outcomes through cross cloud solutions delivering on One Microsoft value.Accountable for the end-to-end delivery plan to drive customer success, operational health and digital transformation.Overseeing and tracking programs, projects, and engagements in-pipeline, in-progress to successful closure by remediating technical blockers, managing dependencies, risks and impact to secure successful delivery of the program, project and engagement.

Lutterworth College

A Levels

University of Hertfordshire

Information Technology Management for Business BSc (Hons)