Angela Wallace

Head of Customer Service Operations @Haier Europe

Manchester, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2018 — Present

Head of Customer Service Operations @Haier Europe

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EDUCATION

N/A

Wigan & Leigh College

Law, Economics and English

SKILLS

Team ManagementCustomer ExperienceBroadbandProject Set-UpOperations ManagementProcess ImprovementCustomer RetentionService DeliveryCustomer ServiceTechnical SupportSalesHigh Performance TeamsInfluential CommunicatorDelivering ChangeCall CentersBpoCommunicationTelecommunicationsProject DeliveryPerformance ManagementOperational StrategyCoachingContact CentersEmployee EngagementWorkforce ManagementCall CenterOperational ImprovementStakeholder ManagementTeam LeadershipBusiness Process ImprovementEngaging PeopleRelationship ManagementOutsourcingStakeholder EngagementComplaint ManagementGenerating RevenueLeadershipLeadership DevelopmentBudget ManagementSocial Media

ABOUT ANGELA WALLACE

Strategic customer and aftersales leader with a strong track record of building high‑performing service organisations that deliver exceptional customer outcomes and sustained commercial value. Renowned for placing people engagement, customer experience, and operational excellence at the centre of business strategy across Telecoms, Utilities, Media, Digital Retail & Manufacturing Aftersales environments. An authentic and resilient leader who combines a strong commitment to colleague wellbeing with the ability to drive high performance at scale. Consistently exceeds business objectives through adaptable, innovative leadership and the ability to identify and execute transformational opportunities that elevate organisational capability and results.

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Angela Wallace — Head of Customer Service Operations at Haier Europe in Manchester, GB | Unifers