Angelika Gertell
Head of Customer Experience & Digital Concepts @Telia
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WORK HISTORY
Head of Customer Experience & Digital Concepts @Telia
Stockholm, SE
EDUCATION
Stockholm University
Bachelor, Multimedia/Technology
SKILLS
ABOUT ANGELIKA GERTELL
Currently, I hold the position as Head of Fello - the friendly mobile operator. Socially skilled and driven leader with broad experience from Telecom- Product & customer lifecycle- Long experience from P&L ownership- Strong in terms of analysis and KPI focu- Customer Experience & satisfaction- Service Provider agreement and relations- Strong sales and activation focus- CRM & 1-2-1 marketing strategy and execution- Managing the customer lifecycle - Set the demands towards IT for development/changes- Lead strategic projects
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