Angelica C.
Power Grid Operations (Pgo) L & d @Duke Energy Corporation
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WORK HISTORY
Power Grid Operations (Pgo) L & d @Duke Energy Corporation
NCRAN State Program Administrator; Department of Veterans Affairs Certifying Official; Supports compliance for OSHA 269, Distribution operations; Carolina’s Rodeo Event; Program Coordination; Project management; Training Coordination; Training Administrator; learning and development; LMS administrator; Logistics; Auditing; Compliance; Client Success; Client Resolutions; Communications; Troubleshooting;
EDUCATION
AWS She Builds CloudUp
AWS Cloud Practitioner
AWS She Builds CloudUp
Solutions Architecht Associate
Divergence Academy
Cyber Professional Penetration Tester
University of Maryland
Bachelor of Science - BS, Cybersecurity Management and Policy
Cisco Networking Academy
Python
Divergence Academy
Cybersecurity Professional Penetration Tester Program
ABOUT ANGELICA C.
Driving Customer Success, retention, projects and programs through strong relationships & strategic growth. With a strong foundation in cybersecurity governance, risk, and compliance (GRC), I specialize in policy development, conducting audits, security risk assessments, and regulatory compliance. My career journey—from military network security operations to leading cybersecurity training programs—has equipped me with a deep understanding of security frameworks, compliance regulations, and risk mitigation strategies. Over 9 years of experience in customer success, program management, and business development, I thrive at building strong client relationships, improving customer satisfaction, and optimizing business processes.Security & Compliance Expertise- Skilled in audit preparation, policy development, and security assessments- Hands-on experience aligning cybersecurity initiatives with business objectives.Cybersecurity & Risk Management- Supported DoD, Veterans Affairs, and Department of Labor cybersecurity training programs- Led initiatives that helped veterans transition into cybersecurity careers- Managed risk assessments and compliance audits for education & workforce programs.Relationship Management & Advocacy- Built trusted relationships with clients, stakeholders- Successfully improved customer retention rates through proactive communication and solution-based strategies- Adept at gathering customer feedback & driving process improvements to enhance user experienceProcess Optimization & Governance- Improved data security policies and compliance strategies for training institutions- Developed risk-based cybersecurity policies to align with business goals- Developed and managed customer onboarding, retention, and expansion strategies for workforce training programs- Led initiatives to streamline workflows, increase efficiency, and scale customer success operations- Strong ability to align customer needs with business objectives to drive revenue growth.Customer Success & Client Engagement- Proven ability to enhance customer satisfaction & retention through personalized engagement strategies- Skilled in managing client accounts, resolving escalations, and ensuring customer success- Experienced in leading customer education and training programs to drive product adoption.Looking to leverage my GRC, risk assessment, and cybersecurity policy skills in a role that secures organizational resilience.
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