Angie Vennes
Customer Success Manager @SmartSense by Digi
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WORK HISTORY
Customer Success Manager @SmartSense by Digi
Daytona Beach Shores, FL, US
Serves as the primary post-sale point of contact for clients/customers. Uses in-depth knowledge of client industry and/or business processes, deep knowledge of the SmartSense platform and technical expertise to drive and increase adoption and utilization of the SmartSense products. Demonstrates product features beyond central functionality to help the customer achieve specific business results, aligned with desired outcome, sold at the first place and maximum value from the product(s). May recommend specific solutions to achieve customer’s desired result. Holds direct responsibility for identifying opportunities and closing additional revenue from assigned clients, including upselling and cross-selling of related products, accountable for client renewal and retention results. Ensures best practices are adopted for product use. May handle escalations and coordinate across functional areas of the company, including Marketing, Sales, Professional Services, Engineering, Finance, Training, and Support. The CSM will be responsible for tangible value from other SmartSense solutions and future acquired businesses. Responsible for 87 clients with an ARR of 1.5 million
EDUCATION
Columbia University, School of Professional Studies
Certifications, Sports Industry Essentials
Ridgewater College
Associate's Degree, Health Care Administration Assistant And Health Information Technician
Ridgewater College
Certification, Microsoft Office Specialist
Southern New Hampshire University
Bachelor of Applied Science - BASc, Data Analytics w/conc in Project Management for STEM
DeVry University Phoenix
Business Administration, Business
ABOUT ANGIE VENNES
As a Customer Success Manager at SmartSense by Digi for over a year, I leverage my data analytics and customer relationship management (CRM) skills to help clients and customers achieve their desired outcomes and maximize the value of SmartSense products and services. I use my in-depth knowledge of their industry and business processes and my technical expertise to demonstrate product features, increase adoption and utilization, and identify opportunities for upselling and cross-selling.I am passionate about educating clients on the benefits and value of SmartSense and developing continuous improvement strategies for workflow optimization and efficiency. I have public speaking experience with group sizes ranging from 10 to 6,200 and exceptional leadership and team engagement skills. I am a lifelong learner passionate about experiencing new adventures and challenges.
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