Bethany Michelle Simmons

Customer Success Manager @SmartSense by Digi

As a Customer Success Manager at SmartSense, I am the primary point of contact for our clients after the sale. Leveraging my deep understanding of their industry and business processes, as well as my technical expertise in the SmartSense platform, I drive adoption and utilization of our products. I go beyond showcasing central features, tailoring solutions to ensure clients achieve their desired outcomes and maximize the value of our products.I handle escalations and coordinate across departments to provide comprehensive support. In essence, I am dedicated to delivering tangible value and guiding our clients through their journey with SmartSense, from onboarding to ongoing success.SmartSense delivers data-driven IoT solutions for food safety, facilities monitoring, and supply chain visibility, by providing actionable insight. Actionable insight is what enables companies to improve operational efficiency, ensure regulatory compliance, and manage product quality risk. SmartSense enables organizations to use wireless sensors, digital checklists, and advanced analytics to provide actionable insight based on remote sensing and artificial intelligence (AI). SmartSense uses these technologies to provide real-time insight at over sites around the world. We believe that the future of retail, food service, and transportation is being shaped by companies who are using data to make more informed decisions and to make these decisions faster. Since 2005, we have been passionate about transforming how organizations sense, monitor, and make decisions. We make it easy for companies to harness technology to do important things – to ensure food and medication safety, to improve worker productivity, and to manage risk.