Angela Saxena

Customer Success Manager @IBM

Bengaluru, IN

As a Customer Success Manager at IBM Apptio, I manage a portfolio of large, complex enterprise accounts, focusing on maximizing customer value, retention, and revenue growth. I serve as a strategic advisor to executive stakeholders, guiding them through Technology Business Management (TBM) practices and Agile transformation to drive measurable business outcomes.Key Responsibilities & Achievements:Customer Retention & Revenue Growth: Maintained a portfolio-wide retention rate of91%, while identifying and executing on upsell and cross-sell opportunities that contributed to 105% in annual recurring revenue (ARR) growth.Strategic Account Management: Built and executed tailored success plans aligned with customer business objectives, ensuring consistent value realization from Apptio solutions including ApptioOne, Targetprocess, and Cloudability.TBM Leadership: Acted as a trusted advisor on TBM principles, helping customers drive IT cost transparency, optimize budgeting and forecasting, and align technology investments with business priorities.Agile Process Enablement: Supported enterprise Agile transformation by guiding customers through scaled Agile methodologies (e.g, SAFe) and enabling effective use of Apptio Targetprocess for portfolio and work management.Executive Stakeholder Engagement: Regularly engaged with CIOs, CFOs, and senior IT and finance leaders to provide data-driven insights, strategic recommendations, and roadmap alignment.Cross-Functional Collaboration: Partnered with Sales, Professional Services, Support, and Product teams to deliver a seamless customer experience and ensure internal alignment around customer goals.Customer Advocacy & Expansion: Fostered strong, trust-based relationships that led to customer advocacy, reference participation, and multi-product adoption across business units.

Mody University of Science & Technology

Bachelor of Technology (BTech) + MBA, Computer Science & Engineering, Finance & Systems

Army Public School, Bikaner

High School, Science