Angela Dogan
Sales Support Coordinator Ii @Charter Communications
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WORK HISTORY
Sales Support Coordinator Ii @Charter Communications
Actively and consistently support all efforts to simplify and enhance the customer experience• Handles inbound transactions from potential customers • Interacting with customers on the phone or via chat and/or email• Gathers leads from the website and/or inbound customer calls and follows up on order cancellations, overdue tasks, and order fall out for customers• Complete pre-sales activities, such as preparing/obtaining customer documents and generates accurate customer orders/agreements• Works to complete non-automated orders transactions• Ensures order accuracy and prevents order duplication• Skilled in the Billing systems and secondary systems• Responsible for pre- and post-sale support of order• Responsible for getting orders scheduled or rescheduled with the customer in accordance with company standards and policies• Assists with new agent on-board shadowing and beta testing new processes/tools prior to global launch• Provides guidance to staff with order processing questions/issues, service complaints; answer questions regarding services and products; provides instruction on troubleshooting techniques• Assists in resolving and researching escalations and ensuring customers are satisfied with the outcome
EDUCATION
College of Healthcare Professionals
Associate of Applied Science, Heath Information Management
ABOUT ANGELA DOGAN
I am a self-motivated and progress-driven Service specialist with an extensive background…
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