Andy Briggs
Core Contact Centre Solution Delivery Lead @HM Courts & Tribunals Service (HMCTS)
Signup · Get unlimited contacts
WORK HISTORY
Core Contact Centre Solution Delivery Lead @HM Courts & Tribunals Service (HMCTS)
London, GB
Delivered the core technical components of a contact centre solution - encompassing telephony, email and web messaging channels - on time to replace an end-of life legacy system, improve user experience, and reduce costs.
EDUCATION
De Montfort University
HND, Mechanical Engineering
Vandyke Upper School
3 A Levels and 9 GCSEs
SKILLS
ABOUT ANDY BRIGGS
I specialise in delivering secure IT systems, digital services, and technology-enabled transformation. My background includes leading complex projects that have involved software development, embedded electronics, IT infrastructure, and business change. I\'ve successfully led multi-disciplinary teams, managed cross-organisation stakeholder networks, and developed Green Book-compliant business cases, often managing budgets exceeding £10M. I excel in navigating complex challenges, providing clear direction, and linking diverse, technical and non-technical, teams and stakeholder groups to deliver valuable outcomes.Since 2013, I’ve worked as a freelance contractor, mainly with central government departments that include MoD, MoJ, FCDO and Defra. Prior to contracting, I held permanent roles, including as a Strategic Analyst at Network Rail, where I contributed to defining their cyber security strategy and business change programme. Earlier still in my career, I managed commercial contracts for electromechanical systems in the petrochemical industry.Beyond direct project and digital service delivery, I held a leadership role within a central project management office, and served as a deputy theme lead for networks and telephony capabilities within a large IT infrastructure portfolio. My responsibilities included line management, mentoring and professional development, delivery assurance, and continuous improvement of delivery standards.**Key Expertise** Service Delivery Management | Project Management | Transformation Programmes | Waterfall, PRINCE2, MSP | Agile, Scrum, Kanban | Business Case Development | Stakeholder Management | Risk Management | Procurement | Cyber Security | Government & Defence Sector
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.