Andy Wilson
Partner Manager @Intrum
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WORK HISTORY
Partner Manager @Intrum
Manchester, GB
Manage the relationship of a selection of providers on our panel ensuring they provide effective account servicing meeting our standards ensuring overall business goals are achieved- Ensure appropriate servicing strategies are in place for all customers placed with Partners, and that their inventory is fully worked- Manage collections within budget, and negotiate commercials with partners for new activity- Share and implement best practices with customers and follow up on key metrics and results including SLA reports- Pro-active identify, escalate and support the initiation of new business opportunities from our existing relationships- Lead partner onboarding and exits projects, and guide change projects affecting partners
EDUCATION
John Ogilvie High School
High School Diploma, High School/Secondary Diplomas and Certificates
ABOUT ANDY WILSON
I am an experienced Partner Manager and Operational Leader with a track record of driving business growth through high-impact relationship management, operational excellence, and team leadership.With a strong background in financial services, telecommunications, and customer operations, I excel at managing high-value partnerships, delivering service excellence, improving operational KPIs, and leading cross-functional projects.I am passionate about building strong provider relationships, driving business transformation, coaching future leaders, and delivering outstanding customer experiences.
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