Andy Summers
Service Delivery Manager @Vanquis
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WORK HISTORY
Service Delivery Manager @Vanquis
Bradford, GB
Leading on the Service Acceptance into Live of a new mobile banking app and its supporting services, developing and delivering comprehensive support models and operations manuals for Service Management. Partnering with senior business stakeholders to obtain alignment and endorsement.
SKILLS
ABOUT ANDY SUMMERS
With 15+ years in IT service management, SIAM and project delivery, I\'m passionate about transforming complex challenges into high performing solutions. I’ve led large scale digital transformations across the financial and public sectors, consistently delivering projects on time, within budget and exceeding business objectives.I excel at integrating Agile and Waterfall methodologies, managing multi-supplier environments and optimising IT Service Management design to improve quality and reduce costs. My expertise spans service transition, ITIL process improvement and leading cross-functional teams to drive operational efficiency.I’m a strategic problem solver with a talent for aligning stakeholders and suppliers to enhance user experience and long term service performance.
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