Andy Hames
Director of Global Operations @Mercans
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WORK HISTORY
Director of Global Operations @Mercans
Loughborough, GB
Mercans are the provider of the worlds only native global payroll SaaS solution, fully compliant and with statutory reporting across 160 locations across the globe. As the Director of Global Operations I am responsible for all SaaS and Managed Services payroll operations globally.
EDUCATION
Cranfield School of Management
Cranfield General Management Programme
New College Nottingham
Advanced GNVQ, Information Technology
Birmingham City University
Bachelor of Science (BSc), Computer Networks for Business
ABOUT ANDY HAMES
I am a strategic, results-driven leader with extensive experience in SaaS consultancy, managedservices, and customer service. As a senior executive with P&L and revenue target responsibilities,I excel at problem-solving, crisis management, leading large teams, optimising operations, anddriving revenue growth across service-based industries from business planning to execution.Specialising in operational excellence, revenue performance, and business transformation, I bringa strong project governance background and a customer-centric focus on innovation. Byleveraging data-driven insights, AI, and automation, I help businesses enhance efficiency, elevatecustomer experience, and improve employee satisfaction. Passionate about unlocking newrevenue streams and maximising scalability, I thrive in fast-paced environments, drivingsustainable growth and operational excellence.
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