Andrew Scheel
Solutions Designer @Amplix
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WORK HISTORY
Solutions Designer @Amplix
Ottawa, ON, CA
I am currently supporting customers\' Interactive Voice Agent (IVR/IVA) and Chatbot solutions with a specific focus on integrating and tuning AI virtual agents.
EDUCATION
Algonquin College of Applied Arts and Technology
Computer Science
NVP Software Solutions
Customized test training course
Learning Tree International
Management Skills
Canadian Blood Services
Internal Management Course
QUEST 2012 Conference
North America Quality Engineered Software and Testing Conference
Learning Tree International
Leadership Skills: Success through Teamwork
SKILLS
ABOUT ANDREW SCHEEL
Software Designer/Business Analyst/QA Leader with 10+ years’ of commitment to quality and continuous improvement. Proven quality assurance and leadership skills. Understand software development lifecycle, and test/design best practices. Industry/technical expertise: healthcare, telecom, embedded systems, desktop/web applications, systems integration, web services, performance testing, data center relocation, and custom test automation frameworks.In my current role at Amplix, I collaborate directly with customers to optimize their AI virtual agents and systems, and deliver data analytics for voice and chatbot solutions. I have designed and developed innovative Interactive Virtual Assistant (IVA) templates, product demos, and solutions, empowering clients to create cutting-edge IVA applications across diverse vertical markets. In previous roles, I have successfully led test teams and championed process improvements, driving efficiency and quality.CORE COMPETENCIES Test/Analyst: Leadership, Planning, Process, Development, Reporting, Performance, Automation, Issue Tracking/Triage, Documentation, Traceability, Stakeholder Communication, Requirements Review, Troubleshooting Tools/Software: MS Office, VBA Script, SoapUI, Groovy script, JUnit, Shell Scripting, XML, SQL, Selenium, JAVA, JIRA (Admin), JMeter, Eclipse, HP ALM, Custom Automation Frameworks, Google Dialog Flow, Five9 Studio, Python, Visual Studio CodeEnvironments: Windows, Linux, Solaris, VMware, QNX, Desktop and Web applications, High availability, Oracle, Waterfall, Agile, Web Services, IVA, IVR
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