Andrew Robinson

Field Service Technician Ii @DEUTZ Corporation

Sacramento, CA, US

Travel to customer(s) locations to perform engine and equipment-related repairs. Assist in resolving customer-related issues in a timely matter. Work with all employees and supervisors to ensure the facility is clean and organized and presents a positive image of DEUTZ. Plan methods and sequence of performing repairs assigned. Pre-order all parts and materials required to perform assigned repairs. Inspect required repairs safely and effectively. Ensure all repairs are completed as assigned and according to manufacturer requirements. Ensure proper cosmetic appearance upon completion of repairs. Ensure all parts and materials not used are returned per DEUTZ Power Center return parts guidelines. Maintain and keep the work area in a clean and safe condition. Communicate with customers in a respectful and honest manner. Match all identified solutions necessary to affect a repair. Complete all work orders and time sheets in a timely manner. Consult, when necessary, with the DEUTZ Service Department ticket system to ensure the accuracy and approval of repairs. Ensure vehicle parts inventory is maintained at a suitable level for first-call completions and local parts sales. Perform all work in accordance with all established policies and procedures. Assist in the proper filing of warranty claims and customer invoices. Follow all DEUTZ employee policies and procedures, especially pertaining to travel and company credit cards. Maintains and cleans service trucks meeting DOT requirements.Equipment Experience: Generators, Fork Lifts, Trains, Tractors, Irrigation Pumps, Telehandlers, Boom Lifts, Auto, Diesel, and various other types.

Las Positas College

Associate of Science - AS, Automobile/Automotive Mechanics Technology/Technician