Andrew Ratcliff

Area Manager @Amazon

Calgary, AB, CA

Supervised the day-to-day operations in a high-volume delivery station, leading a team of 3-4 Process - Assistants and 60-120 Associates to ensure efficient package sortation and dispatch- Drove productivity by monitoring KPIs, implementing process improvements, and reducing defects through root-cause analysis- Oversaw an improvement in the conveyance quality from 95.5% to 99.3%, the highest in North America- Reduced inbound downtime from over DPMO to DPMO by implementing process improvements, leading to cost savings- Executed shift plans based on fluctuating package volumes and labour requirements- Coached associates on safety and standard work techniques to ensure safety compliance