Andrew Defever
Senior Manager - Research Science Division @JD Power
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WORK HISTORY
Senior Manager - Research Science Division @JD Power
Troy, MI, US
EDUCATION
Michigan State University
Doctor of Philosophy - PhD, Social/Personality Psychology
Michigan State University
Bachelor of Science - BS, Psychology, Philosophy
Michigan State University
Master of Arts - MA, Social/Personality Psychology
ABOUT ANDREW DEFEVER
Survey research is complicated - Let me help you strategize, analyze, and take action.I am a CX/CEM senior research scientist and survey research methodologist with experience across all aspects of the CX research space. Expertise includes end-to-end survey measurement program construction including enterprise-level research program strategy, survey design and methodology, customer journey measurement, question design/construction, quantitative modeling, and consumer insights. I have experience with managing clients and stakeholders directly, guiding them through the entire research process and ensuring stakeholder goals are clearly defined and addressed.
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