Andrew Defever

Senior Manager - Research Science Division @JD Power

Farmington, MI, US
MOBILE NUMBERS
+12•••••••68

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WORK HISTORY

Mar 2022 — Present

Senior Manager - Research Science Division @JD Power

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Troy, MI, US

EDUCATION

2016 — 2018

Michigan State University

Doctor of Philosophy - PhD, Social/Personality Psychology

2005 — 2010

Michigan State University

Bachelor of Science - BS, Psychology, Philosophy

2014 — 2016

Michigan State University

Master of Arts - MA, Social/Personality Psychology

ABOUT ANDREW DEFEVER

Survey research is complicated - Let me help you strategize, analyze, and take action.I am a CX/CEM senior research scientist and survey research methodologist with experience across all aspects of the CX research space. Expertise includes end-to-end survey measurement program construction including enterprise-level research program strategy, survey design and methodology, customer journey measurement, question design/construction, quantitative modeling, and consumer insights. I have experience with managing clients and stakeholders directly, guiding them through the entire research process and ensuring stakeholder goals are clearly defined and addressed.

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