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Andrew Pickering

Head of Sme Sales and Service @E.ON Next

Derby, GB
EMAILS
[email protected]
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jul 2022 — Present

Head of Sme Sales and Service @E.ON Next

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GB

EDUCATION

1996 — 1998

University of Derby

HNC, Computer Studies

SKILLS

Business AnalysisStrategyStrategic PartnershipsPeople ManagementPeople DevelopmentAccount ManagementChange ManagementCampaign ManagementTeam ManagementBusiness TransformationSales OperationsCustomer RetentionField OperationsCustomer ServiceEnergyNegotiationSalesCall Center DevelopmentNew Business DevelopmentCall CentersBusiness DevelopmentStrategicOperations ManagementSales ManagementBusiness-to-Business (B2b)ManagementPerformance ManagementBusiness StrategyStakeholder ManagementTeam LeadershipCall Center Start-UpProject ManagementCustomer ExperienceContract NegotiationLeadershipBusiness Process ImprovementProject PlanningStrategic PlanningCommercial ManagementAnalysis

ABOUT ANDREW PICKERING

A commercial operational leader who has a proven track record in the delivery of business results.I have transformed and managed large operational teams across various functions and supported strategic channel growth. Lead multisite change programs whilst maintaining an outstanding customer experience and results.Alongside leading national field teams I have a vast amount of experience managing multi-site contact centres in both customer service and sales. I have worked and Influenced at board level, managed multiple senior stakeholders across various business areas and functions, always encouraged by a challenge and motivated by delivering goals.

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