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Andrew Clark

Managing Director (Head Lead) Product Strategy and Distribution @TIAA

Phoenix, AZ, US
EMAILS
a••••••••@tiaa.org
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Dec 2014 — Present

Managing Director (Head Lead) Product Strategy and Distribution @TIAA

New York, NY, US

Strategy leader for Wealth Management and Banking product innovation, driving product expansion and digital transformation strategies - initiatives drove 15% increase in asset flows. Advised executive leadership on positioning, growth tracking, and strategic execution Program & Project Management – Driving end-to-end execution of strategic initiatives, integrating Agile and Waterfall methodologies, stakeholder alignment, and risk mitigation for high-impact outcomes Spearheaded robo-advisory, retirement, and wealth planning product development ensuring strategic market fit Built AI-driven customer communication analytics to optimize sentiment analysis and knowledge management Developed financial models supporting scaling of managed accounts, investment tools, and advisory services

EDUCATION

N/A

Purdue University

Bachelor's degree, Economics

N/A

University of Southern California

Master of Laws - LLM, Cybersecurity and Privacy Law

N/A

Purdue University

Master of Business Administration - MBA, Business/Managerial Economics

ABOUT ANDREW CLARK

Executive leader advising senior leadership on enterprise AI strategy, platform investment, and operating model transformation across Retirement, Wealth, and Banking.My focus is translating AI investment into measurable business outcomes including productivity gains, cost efficiency, revenue growth, and improved decision quality. I focus on helping organizations move AI through three stages: experimentation → enterprise platforms → operating model transformation.My work sits at the intersection of AI strategy, product transformation, and operating model design, helping executive teams deploy Generative AI (LLM, RAG, and agentic workflows) to improve productivity, decision quality, and customer experience across regulated industries including retirement, wealth management, asset management, banking, and credit cards.Transformation Highlights• Restored profitability to a $100M eCommerce P&L• Launched Chase Sapphire to profitability in 8 months• Scaled enterprise AI platforms serving 4M+ customers• Industry Experience: Financial Services | Banking | Wealth Management | Retirement | Brokerage | Consumer ProductsSelected Enterprise Impact• Built and scaled LLM/RAG advisor assistant platforms from MVP to enterprise production across wealth and retirement ecosystems• Delivered 20%+ operational efficiency improvements through AI-enabled servicing automation and agent-assist platforms• Led enterprise platform strategy across retirement, wealth, brokerage, and banking ecosystems serving 4M+ customers• Product launch leader for Chase Sapphire, one of the fastest-growing premium credit card launches in U.S. bankingAt enterprise scale, AI transformation is rarely a technology challenge — it is an operating model, governance, and product strategy challenge.I design enterprise AI platforms, product portfolios, and governance frameworks that allow organizations to scale AI responsibly while meeting regulatory requirements.Executive Product Leadership• Enterprise Product Strategy & Commercialization• AI Product Strategy & Platform Development• Product Portfolio Leadership & Capital Allocation• Platform Operating Models & Scalable Revenue Growth• Cross-functional leadership across Product, Engineering, Data, Risk, Legal, and OperationsResponsible AI & GovernanceDesign enterprise AI operating models aligned to NIST AI RMF, TRiSM, and SR 11-7, enabling responsible AI adoption in regulated environments.MBA — Purdue UniversityJuris Master (Cybersecurity & Privacy Law) — University of Southern CaliforniaRemote | United States

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