Andrew Farmer

Senior Business Planning Manager @Capita

Sheffield, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Aug 2018 — Present

Senior Business Planning Manager @Capita

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GB

Lead, develop, and mentor Managers and Analysts in Business Planning, Scheduling, and Tactical Planning roles across multiple geographies maximising capability within the team through strengthening their ability to deliver excellent results.• Collaborate with Senior Leadership to drive and deliver successful outcomes across multiple business areas.• Formulate budget assumptions and future resource requirements for existing clients and work with Finance and Operational teams to agree long-term budgets• Work with Project Management to impact and deliver change across in various lines of business.• Create and manage forecasting and resource models to optimise efficiency, incorporating two-year outlooks and delivering ‘What If’ scenario analysis to support strategic decision-making• Build and maintain strong relationships with clients and senior internal stakeholders to ensure alignment and successful delivery of business objectives

SKILLS

Account ManagementContact CentersSlaProject ManagementMicrosoft ExcelTeam ManagementErpWorkforce ManagementRelationship ManagementOutsourcingProcess SchedulerManagementForecastingProcess ImprovementAvayaService DeliverySocial Media PlanningPeople DevelopmentOffshoringAvaya CmsCall CentersWebchat PlanningAspect EwfmCall CenterScheduling

ABOUT ANDREW FARMER

SummaryA highly motivated individual with over 25 years experience in a variety of Planning roles, working on a broad spectrum of clients in the public and private sector. I have led, developed and motivated Real Time and Service Delivery teams through to Scheduling and Business Planning Managers, both on and off shore. Across the various planning positions held, I have gained an end to end understanding of the Planning function and the impact it has on a business in relation to achieving its goals. With my advanced capability in utilising Workforce Management software and MS Excel, I can provide forward thinking solutions in the dynamic, ever changing world of the modern business. Experienced planner in all channels of contact including voice, webchat, asynchronous messaging, social media, back office and email.SpecialtiesTactical Forecasting and Scheduling ManagementIntraday Planning and Exceptions ManagementProviding end to end Planning process and solutionsBudget and Financial Forecasting\'What if\' scenario PlanningLong term Business PlanningWebchat and Back Office Planning (up to circa 1300FTE across multiple geographies)Social Media PlanningSpace and desk requirement PlanningPlanning MIPlanning SolutionsCost Reduction / Efficiency / Value Add solutionsStrategic ThinkerDevelopment and up-skill of direct reports

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Andrew Farmer — Senior Business Planning Manager at Capita in Sheffield, GB | Unifers