Andrew e Rhabb
Director of Collections @Global Refuge
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WORK HISTORY
Director of Collections @Global Refuge
Lead the Travel Loans Call Center and Collections function; oversee staffing, budgeting/forecasting, performance management, and staff development. Ensure compliance with United Nations IOM program standards and applicable national/state/local requirements; reduce operational and regulatory risk. Partner with UN-IOM, affiliates, and vendors to standardize processes, strengthen affiliate support, and improve client education and service outcomes. Develop policies and procedures for business lending programs; implement financial literacy and client communication strategies. Selected Impact: Increased electronic statement adoption by 500% and autopay enrollment by 100% in 12 months. Increased participation in communication consent programs by 200%. Improved cash realization by 300% within 12 months through targeted operational refinements. Deployed an electronic communication platform; automated statements, email, and text delivery; reduced postage costs by 50%. Launched a self-service client portal for Travel Loan management. National Compliance Oversight: Maintained Travel Loan collection licenses across U.S. jurisdictions to ensure ongoing legal compliance. Recognition: Ranked #1 Travel Loan department among resettlement agencies by the United Nations–IOM program. Lending Program Development: Developed policies and procedures for Global Refuge lending programs to support business growth.
EDUCATION
UOP
BS, Business Management
University of Phoenix
Bachelor's Degree, Business Administration and Management, General
World Trade Center Institute
Bowe Fellowship
Strayer University
Computer Information Systems Associate Certificate
University of Maryland
Bachelor of Business Administration
University of Maryland Global Campus
Business Administration and Management, General
World Trade Center Institute
Executive Leadership
ABOUT ANDREW E RHABB
EXECUTIVE SUMMARY Global finance leader with 20+ years of experience managing $1.0B–$1.5B portfolios across Fortune 500 and mission-driven organizations. 10+ years of healthcare management experience, including operational oversight and healthcare revenue-cycle exposure, including Children Hospital and Cystic Fibrosis. Expertise across order-to-cash, accounts receivable, credit risk, collections strategy, forecasting (DSO/ADA/cash), and compliance (SOX/GAAP/ASC 606). Proven operator and people leader, building and leading global teams across North America, Europe, Asia, and Latin America; strong stakeholder and executive communication. Six Sigma Green Belt and Change Management Certificate; recognized for driving measurable process improvements, cash acceleration, and cost reduction through automation and standardization.
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