André Devillers
General Manager Jumeirah Carlton Tower and Jumeirah Lowndes @Jumeirah
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WORK HISTORY
General Manager Jumeirah Carlton Tower and Jumeirah Lowndes @Jumeirah
London, GB
Annual Revenue Responsibility: £70M | Headcount: 500+• Leading strategic repositioning and commercial performance enhancement of a flagship European asset.• Driving integration of luxury service culture, guest experience innovation, and colleague engagement strategies.• Strengthening owner and corporate stakeholder alignment while enhancing long-term asset value.• Leading performance optimisation across rooms, F&B, wellness, and luxury guest programming.• Developing executive leadership pipeline and succession planning frameworks.
EDUCATION
Woodbury University
English
Manhattan University
English
Saint Pierre Institut
Hospitality Administration/Management
FT Board Director Programme
Master's degree - level 7, Board Director Programme at the Financial Times
EHL
Certificate, Supplier Partnership and Relationships
ABOUT ANDRÉ DEVILLERS
International luxury hospitality and retail executive with over 25 years of leadership experience driving performance, transformation, and brand excellence across flagship hotels, multi-asset portfolios, and luxury retail destinations.Proven record leading complex organisations of up to colleagues and managing portfolios exceeding €800M in revenue across Europe. Recognised for combining operational excellence, commercial strategy, owner value creation, and talent leadership to reposition assets, accelerate growth, and deliver sustainable luxury experiences.Background spans Four Seasons, Mandarin Oriental, IHG Luxury & Lifestyle portfolio, Jumeirah, and The Bicester Collection. board exposure and investor relationship skills, supported by Non-Executive Director certification from the Financial Times.CORE LEADERSHIP CAPABILITIES• Multi-Property & Portfolio Leadership• Commercial Performance & Asset Value Creation• Owner & Investor Relationship Management• Luxury Brand Positioning & Guest Experience Strategy• Large-Scale Operational Transformation & Openings• Executive Talent Development & Succession Planning• Crisis, Risk & Business Continuity Leadership• Cross-Industry Luxury Experience (Hospitality & Retail Ecosystems)• ESG, Sustainability & Governance Implementation• Board & Executive Committee GovernanceSELECTED CAREER IMPACT• Directed operations across 40 luxury and lifestyle hotels generating over €800M annual revenue, consistently delivering double-digit performance growth targets.• Led reopening of Mandarin Oriental Hyde Park London following major restoration, re-establishing market positioning and operational performance.• Delivered operational and commercial transformation across £1B luxury retail destination, elevating HNWI experience and revenue performance.• Built regional leadership pipelines and succession frameworks across multiple international luxury brands.• Led multi-site crisis management strategies including Covid-19 operational shutdown and reopening for large luxury environments.• Successfully led complex hotel openings, repositionings, and ramp-up performance strategies across Europe markets.
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