Andrea Goio

Technical Account Manager @Microsoft

Rome, IT

Responsible for business development and account management on small – medium and large enterprise named customers for professional services. Customer set: Telecom Italia – Leonardo Group – Alitalia - ABI – Agenzia Ansa - Aruba – Astaldi – Bulgari – Co.Tral– Elettronica - Fondazione Enasarco – Engie – Fendi - Groupama – Gruppo Editoriale L’Espresso – iGuzzini – Lottomatica Ministero Affari Esteri - S.I.A.E. – Salini – Scavolini – Alfa-Wassermann – Telespazio - Thales Alenia Space – Thyssenkrupp – Tod’s – Whirlpool. I have always been above the target. As part of the Services Division, on a portfolio of assigned customers I have the task of addressing the needs of the customers through the design and implementation of complex IT solutions, based on Microsoft technology, often in competition with other market players. Accordingly, I have responsibility for business development, customer satisfaction, client relationship, defining the strategy for customers, coordinating teams running projects. I have a quota assigned on sales and margins for fiscal year.Also, definition of service level agreements (SLA’S) related to contracted services. Ensure SLA’s are achieved and client expectations are met (or exceeded). Ensure quality and profitable services are performed as agreeded. Ensure that systems, processes and methodologies as specified are followed to sure effective control of service delivery. Attend client service review meetings; areas covered include performance reports, service improvements, quality and processes.Account Management for major customers. Understand customers\' business objectives, evaluation of services sales opportunities. Offers presentation and solutions for the sale of Microsoft Product Support Services. Closure of engagements and Service Delivery Plan. Delivery Management.