Anderson Alexandre Sales
Customer Account Manager @Embraer
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WORK HISTORY
Customer Account Manager @Embraer
Columbus, OH, US
Role OverviewAs a Customer Account Manager, I serve as the primary liaison between Embraer and our aircraft operators. I am both a technical expert and a brand ambassador, responsible for solving complex operational, technical, and administrative challenges, balancing technical expertise with high-level relationship management. In this position, my goal is to ensure fleet reliability and build enduring partnerships through proactive support and advocacy.Key ResponsibilitiesRelationship & Advocacy: Act as the primary liaison between operators and Embraer. Build trust-based partnerships, visit operator sites, and advocate for client needs within our internal product, sales, and engineering teams.Entry Into Service (EIS) & Lifecycle: Oversee the smooth transition of new aircraft into the client’s fleet, ensuring all operational, technical, and administrative foundations are in place for immediate success.Commercial Management: Manage the \"business\" side of the relationship, including the resolution of invoices and payments, tracking concessions, and ensuring contractual obligations are met by both parties.Technical Problem Solving: Provide high-level support for aircraft systems (avionics, electrical, structure, and power plants). Analyze service bulletins and technical manuals to provide data-driven maintenance and modification solutions.Operational Oversight: Coordinate retrofit campaigns and qualify maintenance/repair shops by evaluating their infrastructure, tooling, and technical staff background.Training & Performance: Deliver technical presentations and training on technological improvements, ensuring operators are equipped to maintain the fleet at peak performance.
EDUCATION
CEPHAS (CENTRO DE EDUCAÇÃO PROFISSIONAL HÉLIO AUGUSTO DE SOUZA)
Diploma of Education, Airframe Mechanics and Aircraft Maintenance Technology/Technician
Estácio
Bachelor's degree, Information Technology | Information Systems
Etep - Centro Universitário
Bachelor's degree, Electrical and Electronics Engineering
Estácio
Postgraduate Degree, Object Oriented Programming with Java
University of the People
Master's degree, Business Administration and Management, General
Backfront Academy
Specialization, Mobile Software Development for iOS with Swift
SKILLS
ABOUT ANDERSON ALEXANDRE SALES
With over 18 years of experience in the aviation industry, I bring deep expertise in aircraft maintenance, engineering, and technical operations. I hold an Aircraft Maintenance Technician certificate and a Bachelor\'s degree in Electrical Engineering, which have equipped me with a strong foundation in both mechanical and electrical systems critical to aircraft performance and safety.Throughout my career, I have specialized in planning, executing, and overseeing both scheduled and unscheduled aircraft maintenance. My hands-on experience with a wide range of aircraft systems allows me to provide precise technical support, whether on the ground or remotely, ensuring compliance with stringent aviation standards.My background in aeronautical engineering is further supported by my ability to integrate technical solutions into maintenance and operational workflows, contributing to aircraft reliability and operational efficiency.
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