Tom Richardson

Customer Support Representative @Embraer

Woodstock, GA, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Dec 1997 — Present

Customer Support Representative @Embraer

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Atlanta, GA, US

I am the key contact representative for clients operating Embraer large cabin executive jets on the East Coast, United States. I am responsible to solve operational, technical and administration problems for my client’s aircraft asset, including spare parts and maintenance management support. I provide the client with engineering direction within Embraer and oversee all customer support. I also provide support to the authorized and wholly owned service center network.

SKILLS

Customer ServiceKey Account ManagementProcess ImprovementContinuous ImprovementBusiness Process ImprovementCommitted to ProfessionalismProgram ManagementAircraftTechnical SupportFlight Safety

ABOUT TOM RICHARDSON

I’m the North America Fleet Manager for Embraer Executive Jets. In this position I lead the executive jets fleet customer support efforts as well as single owner and operators in the USA southeast region. I am truly passionate about aircraft customer support. I am eager to connect with other Field Service Representatives, Customer Service Representatives and Customer Support Managers. I currently enjoy all aspects of my current job, my favorite part of my position is dealing with new customers or clients, winning their confidence and continuing to exceed their expectations. I am interested to connect with former managers and colleagues too, feel free to contact me-Tom

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