Unlimited Email and Phone number
Everything you need to reach more inboxes and close more deals
Unlimited Contact Only at$79
Anbarasu Rangasamy
Delivery Lead @Wipro
Signup · Get unlimited contacts
WORK HISTORY
Delivery Lead @Wipro
St Louis, MO, US
Deliver critical service levels, SLAs, and KPIs for a complex IT infrastructure operation involving multiple technologies. Participate in strategic planning to phase out Windows servers and reduce licensing costs. Serve as the single point of contact for all customer escalations and interactions. Manage a team of Solution Architects providing state-of-the-art designs for a large-scale Windows environment. Oversee a team that delivers global IT infrastructure support and operations for 6 data centers and numerous market sites worldwide, operating 24/7. Manage projects and project managers handling complex server migration projects to higher versions and different platforms. Act as Scrum Master, ensuring timely project deliverables. Implement innovative and automated solutions by introducing new technology within virtualization. Supervise new technology implementations in areas such as virtualization, storage, Hyper-V, ESXi, Active Directory, DHCP & DNS, backup, and patch management. Identify opportunities for transitioning customer infrastructure to the cloud. Execute migrations to Azure cloud for IaaS, PaaS, and SaaS solutions. Recognize new business opportunities, consult with customers, and agree on Statements of Work (SOW). Understand new project requirements and develop the team to execute and deliver projects end-to-end. Ensure renewal of projects through updated SOWs. Maintain customer satisfaction and monitor project scorecards. Hold global responsibility for third-party vendor management. Guarantee disaster recovery and commit to maintaining a working Business Continuity Plan. Manage offshore and on-site service delivery across multiple technologies, including backup, storage, database, Wintel (Windows & Virtualization). Ensure all service lines meet critical service levels, SLAs, and KPIs. Conduct weekly and monthly operational reviews with customers & teams. Provide value-added services to customers, helping reduce operational costs and improve efficiency.
EDUCATION
Bharathiar University
Master's degree, MSc - Software
Amala Matric Higher Sec School
XII, Computer science
SKILLS
ABOUT ANBARASU RANGASAMY
Over the course of 19+ years, I have held various roles—from Backup & System Admin to SME, Team Lead, Technical Lead, Onsite Coordinator, Project Lead, and Senior IT Project Manager. • My responsibilities have spanned customer infrastructure management across the globe.• Enthusiastic about customer satisfaction on delivering services with quality and compliance.• Drive the team with Proactive mindset in operations to avoid unexpected incidents and customer escalations.• Deliver an outcome-based model for an enterprise customer across 700+ site locations in Asia, the US, and Europe. The infrastructure includes 25K+ Windows servers, 1.7K+ ESXi Hosts, 880+ Hyper-V Hosts, 423+ storage units. Additionally, we are managing a massive 15 Petabytes of storage space and 13 Petabytes of backup data.• Experience in managing Customer in a Hybrid Infrastructure with multiple technologies like Vmware, Hyper-V, HPE Hardware, HPE 3PAR Storage, Azure, OpenShift, Nutanix, NetBackup, IBM Tivoli Storage Manager, SCOM, SCCM, Linux & Windows Servers.• Navigating with a talented team of 160+, I serve as an inspiring leader within the account. Together, we tackle complex services through collaborative effort. I recognize and value the contributions of both the team and individual members, using organizational tools and policies to reward their hard work. Additionally, I provide motivation through one- on-one discussions and team meetings.• Nurturing the team for career growth mindset and deliver the best for getting better customer satisfaction.• Exposure with customers across multiple nationals and received positive feedback from all the locations.• Focused on customer Technology roadmap, priorities and align the team to prepare for the future deliverables.• Established, good rapport with customer through a weekly, monthly, and quarterly governance meetings with transparent communication in deliverables and display highlights and callout the risks and share the mitigation actions.• My mantra is to deliver best-in-class services with fast and high availability. Security and compliance are top priorities for both customer and supplier organizations.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.