Anastasia Angelou
Senior Process Specialist @Amazon
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WORK HISTORY
Senior Process Specialist @Amazon
Berlin, DE
Leads Change Management and Program Management initiatives within EU Seller Services to drive continuous process improvements, optimize workflows and enhance cross-functional collaboration at Amazon.• Serves as customer-facing Program and Account Manager for Strategic Sellers partnering with policy and operations teams to resolve complex account and operational issues while leading cross-functional initiatives to address root causes and prevent recurrence• Leads a large-scale process improvement project, identifying systemic operational and policy gaps and directing 8 cross-functional initiatives with senior stakeholders to improve seller experience, reduce escalations and increase operational efficiency
EDUCATION
Sciences Po
2 semesters Erasmus, International Relations
Humboldt University of Berlin
Bachelor of Arts - BA
KU Leuven
Master of Science - MS
ABOUT ANASTASIA ANGELOU
Experienced Project & Process Manager with 7+ years in leading tech companies, driving cross-functional initiatives, improving operational workflows and delivering measurable business impact. Skilled at leading strategic programs, aligning customer needs with organizational priorities and implementing data-driven and AI-enabled solutions to boost efficiency and reduce risk. Proven in stakeholder management, root cause analysis and scaling process improvements across regional operations.
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