C. Ana Perello
Lead, Employee Experience @Royal Caribbean Group
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WORK HISTORY
Lead, Employee Experience @Royal Caribbean Group
US
Employee Experience & Recognition Strategy • Built a company-wide Employee Lifecycle framework (Apply → Alumni), defining key stages and experience gaps using employee sentiment and survey data. • Mapped employee journeys for Individual Contributors and People Leaders, identifying operational improvements and technology touchpoints. • Launched the first global Employee Experience Playbook and established an Employee Experience Committee to align standards, drive accountability, and scale best practices across regions. • Increased Swagshop revenue 188%(Apr–Aug 2025) while reducing inventory exposure by expanding sales across online, mobile app, pop-ups, and cafeteria POS channels. • Led enterprise-scale employee and family programs supporting 250–340+ participants in partnership with 13 departments and 50+ volunteers. • BYCTWD (Apr 2025): 340 registrations / 257 attendees | 84 NPS | 98% registration satisfaction | 97% activity satisfaction • Anchors Away (Jun 2025): 257 attendees, 17 senior leaders | 94% overall favorability | 94% content relevanceRecognition Program Leadership • Assessed shipboard recognition inventory and fulfillment processes; developed a scalable 2026 improvement roadmap aligned with projected celebrant growth. • Relaunched the global Shoreside Recognition Program (Mar 2025), shifting from biannual to monthly cadence and achieving 95% participation across U.S, Global, and Manila populations. • Led 2026 financial forecasting, scaling recognition from 631 celebrants (2025) to 1,46•••26) while maintaining budget discipline and experience quality. • Designed and delivered the executive 35+ Years Recognition Program honoring 30 long-tenured employees through personalized awards and hybrid global execution.
EDUCATION
Florida International University
Bachelor of Science (BS)
FIU Chapman Graduate School of Business
Master of Business Administration - MBA
ABOUT C. ANA PERELLO
I build employee and early career programs that deliver real results.My work spans the full employee journey—from attracting early talent to strengthening recognition, engagement, and long-term experience. I focus on creating programs that are structured, measurable, and built to scale.At Royal Caribbean Group, I have:• Led early career initiatives including internships, rotational programs, and Early ID strategy, strengthening onboarding and participant development.• Supported the internship program during its 2024 recognition as #1 in Travel & Transportation and #8 overall in Vault’s 150 Best Internships.• Created a company-wide employee lifecycle framework (Apply → Alumni) to identify key experience gaps and improve engagement.• Relaunched the global recognition program, increasing participation to 95% and expanding forecasting from 631 to 1,462 celebrants year-over-year.• Increased Swagshop revenue by 188% in five months through expanded sales channels and stronger operational focus.• Delivered large-scale employee and family events serving 250–340+ participants with satisfaction ratings above 90%.I care about building programs that employees value and leaders can measure.If you’re focused on improving early talent strategy or employee engagement in a practical, results-driven way, I’m open to connecting.
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