Ananthoju Anusha
Customer Service Team Lead @VXI Global Solutions
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WORK HISTORY
Customer Service Team Lead @VXI Global Solutions
Hyderabad, IN
Experienced Team leader with a strong background in customer serviceoperations and team management. Skilled in driving performanceimprovements, managing large teams, and maintaining high servicequality standards. Proven ability to motivate and engage associates,optimize workows, and meet key performance metrics. Adept atconict resolution, coaching, and fostering positive work environmentsto enhance team collaboration and productivity. Committed todelivering excellent customer experiences and supporting careerdevelopment within teams.
EDUCATION
Osmania University, Hyderabad
Master of Business Administration - MBA, Human Resources Management/Personnel Administration, General
ABOUT ANANTHOJU ANUSHA
I am an Operations & Risk Management professional with 6+ years of experience leading high-performing teams in Fraud Prevention, AML Compliance, Trust & Safety, and AR/VFX Operations.Currently working as a Team Lead, I manage large teams (30–80 members) delivering high-volume operations while consistently meeting SLA, Quality, and Productivity targets. My experience spans fraud investigation, KYC & sanctions screening, chargeback reduction, stakeholder reporting, and performance optimization.I have successfully:• Led cross-functional teams across Risk & Customer Operations• Improved SLA and Quality through structured KPI tracking• Reduced attrition via coaching and engagement strategies• Conducted Root Cause Analysis (RCA) to prevent recurring escalations• Managed AR/VFX operations including Face & Gesture Tracking projectsWith an MBA in HR and strong expertise in people leadership, analytics reporting, and operational strategy, I am now seeking opportunities in: Trust & Safety Risk Operations Fraud Strategy Program / Operations Management in product-based companiesOpen to connecting with professionals in FinTech, SaaS, and Big Tech environments.
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