An P.
Area Manager Ii - Operations @Amazon
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WORK HISTORY
Area Manager Ii - Operations @Amazon
Hamilton, ON, CA
Amazon\'s WW Operations delivers millions of packages daily, meeting customer expectations with precision and reliability- Leads and motivates a team of hourly associates, focusing on safety, quality, attendance, and performance to maintain operational excellence- Ensures customer satisfaction by accurately managing productivity and delivery standards, meeting deadlines, and accurately fulfilling customer orders- Collaborates with cross-functional teams, including Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources, to align operations with business objectives.
EDUCATION
University of Windsor
Master of Management, Business Data Analytics
Banking University of Ho Chi Minh City
Bachelor of Arts (B.A.), Business English
University of Economics and Law
Certificate of Modern Banking Specialist, Banking and Financial Support Services
ABOUT AN P.
My overarching goal is to become a senior product and program manager, guiding and empowering young product managers to confidently apply their logistics industry skills. I’m passionate about the cross-functional nature of project and program management, supporting organizations in delivering top-tier products and services.I am a dynamic, detail-oriented, and dependable leader with a passion for learning and getting the job done. Despite my banking and finance background, I embraced logistics and supply chain challenges, continuously up-skilling myself. As an Operations Excellence Manager at DHL, I led the Vietnam market entry, establishing systems and training programs for domestic deliveries. I also supported process improvement and system deployments in Thailand and Malaysia. At TOP MỐT, I managed warehouse operations, streamlining costs and delivery lead times. Before this, I held various roles at DB Schenker, focusing on process optimization, customer satisfaction, and warehouse management.In 2018, I moved on to the IT sector, where I was appointed to some of the most fascinating assignments, such as establishing and launching DHL’s domestic delivery service to the Vietnamese market in 2017 and introducing last-mile web front-end and mobile applications in various countries in Southeast Asia in 2018. From 2020–2022, I was a member of the Regional Operations Excellence senior team, helping improve end-user experiences and optimize IT and operational costs. Amid digital transformation, I pursued a Master of Management in Business Data Analytics at the University of Windsor to advance my career and engage in higher-level analytical work. As a research assistant, I analyzed data to assess business programs and identify new opportunities.I began my Canadian professional journey as an Area Manager II at Amazon, where I lead a team of 120 hourly associates, ensuring safety, quality, and productivity while meeting customer delivery expectations. I collaborate with cross-functional teams to drive performance and achieve business objectives.
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