Amy Mueller

Services Delivery Executive, North America @Avaya

US

Lead the overall Services program/project plan, budget, structure, schedule and staffing requirements to ensure strategic customer needs are satisfied. Provide team leadership for matrixed organization and multiple business units. Direct efforts of the company, customer, and third-party vendors as to assure that an integrated software and hardware solution is provided to meet the customer\'s need.Manage the definition, delivery, and growth of long term, top, complex and strategic customer engagements. Facilitate Roadmap workshops, solution deployment, MBR/QBRs, and Internal Program Overviews and Executive Communication. Monitor, Control, and Report on Alignment of Strategy, Outcomes, and Stakeholders throughout customer lifecycle with internal and external Executives.

St. Edward's University

BA