Amy Peach
Global Head of Support @Assured Data Protection
Signup · Get unlimited contacts
WORK HISTORY
Global Head of Support @Assured Data Protection
Leeds, GB
EDUCATION
University of Hull
Higher National Certificate , Project Management
University of Hull
Higher National Certificate, Database Concepts
University of Hull
BA (Hons), English Language and Literature
ABOUT AMY PEACH
Global Leader with over 15 years of experience in Managed Services, Software and Telecoms markets- Achieving best ever 94% customer satisfaction rates- Deflection of tickets YoY through automation & deflection- Improved Service Level Agreements by 23%, to hit industry average of 90%. My core expertise includes:Customer Advocacy: Passionate about understanding and addressing customer needs, ensuring their voices are heard and valued. I strive to continuously improve our services and build long-lasting customer relationships.Continuous Improvement: Specializing in implementing high-impact strategies that enhance operational efficiency and support precise decision-making, leading to significant operational improvements. This includes driving initiatives that reduce ticket volumes and streamline service delivery processes.Strategic & Operational Leadership: Skilled in formulating and executing strategies that align with business goals and drive organizational success. Experienced in leading large teams and managing substantial OPEX budgets, ensuring that resources are effectively allocated to meet business goals. My leadership style focuses on transparency, accountability, and fostering a culture of continuous development.Employee Engagement: Dedicated to creating a robust and engaging work environment, knowing that happy employees lead to happy customers. This approach not only builds customer loyalty but also helps us retain recurring revenue. I focus on fostering a coaching culture and standardizing quality frameworks to empower teams.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.