Samantha Perez
Enterprise Service Delivery Manager @Assured Data Protection
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WORK HISTORY
Enterprise Service Delivery Manager @Assured Data Protection
Los Angeles, CA, US
I serve as a post-sales technical account manager for one of Rubrik\'s largest MSPs (Managed Services Provider). Responsibilities include:Service Delivery Management - lead the implementation and delivery of data backup services to enterprise customers.Project Management - manage multiple service delivery projects simultaneously; developing project plans, allocating resources and ensuring project milestones are completed.Client Relationship Management - act as a primary point of contact for enterprise clients, focused on day-to-day monitoring of Rubrik environments and technical solutions.General Technical Expertise - maintaining deep understanding of company\'s data backup solutions and technologies, and collaborating with technical teams for resolution of complex client issues.Service Quality and Improvement - monitoring service delivery performance metrics and implement improvement initiatives.Risk Management - identifying and mitigating risks associated with service delivery.
EDUCATION
California State University, Fullerton
Communications (Conc. in Public Relations) and Communicative Disorders
Antioch University-Los Angeles
Computer Programming, Web Development
Kent State University
Master's degree, User Experience Design
SKILLS
ABOUT SAMANTHA PEREZ
I am a passionate, creative and results-driven technical professional with a human-centered approach. Highly adaptable and sharp, I have a penchant for learning new things and learning them fast. I have extensive experience in project/program management, specializing in cloud infrastructure and data backup solutions. I have a proven track record of leading complex programs, driving product launches, and enhancing operational workflows within MSP, engineering, UX and product organizations. I am also adept at collaborating with cross-functional teams, managing stakeholder relationships, and strategizing for business objectives. Technical Skills:Cloud Platforms - OCI, Azure, RubrikTools: JIRA, Confluence, Slack, Asana, Notion, Visual Studio Code, Postman, Figma, Adobe Creative Cloud, MS SuitePast Development/Programming Experience - Node.JS, AngularJS, JavaScript, MongoDB, Express.js, jQuery, HTML5, CSS3, REST, Bootstrap, GIT, Visual Studio Code, Postman, Chrome Developer Tools, Bitbucket, Github, Heroku, mLabMethodologies - AGILE, SCRUM
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