Amy Courtney-Gordon
Head of Service Design @HSBC
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WORK HISTORY
Head of Service Design @HSBC
London, GB
Leading the Global Service Design team to create best-in-class experiences across our digital and relationship manager channels. Transforming the traditional banking model to design linear relationship and connections with customers and the bank.
ABOUT AMY COURTNEY-GORDON
I am an advocate of human-centered thinking, and hugely passionate about helping organisations think holistically to deliver exceptional experiences. This is more than about being a \'service designer\'- it\'s about connecting the dots, collaborating and thinking differently. I\'ve worked in marketing, propositional design, data & insight, service transformation, customer experience and service design. Companies want to innovate, be better and remove inefficiencies. Ultimately, I help them do this by getting under the hood of the problem, designing the solution that meets customer, colleague and organisational need.and then collaborating with the right people to get that over the line. I care greatly about helping women to rise; and actively mentor to help women grow to their full potential. I am passionate about being an authentic and inclusive leader who breaks the mould of what a leader should be. Building open, honest and transformative teams comes naturally to me, and I thrive in environments where I can create these conditions.
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