Amol Korane
Regional Service Delivery Manager @Cognizant
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WORK HISTORY
Regional Service Delivery Manager @Cognizant
Wuppertal, DE
Handling global clients & leading 119+ Eng team for IT support• Collaborate with various vendors for support• Daily interacting with Europe customers to understand the requirement and handle issues if any• Managing & maintaining Windows, VMware, M365, Intune, Microsoft Entra ID, Citrix Infra. App Layering, Citrix XenApp & Desktop, PVS, MCS, Azure Virtual Desktop (AVD) & SCCM• Managing servers like AD, GPO, ADFS, DHCP, DNS, WSUS, SCCM, Application servers and so on• Preparing a PowerShell script and AD GPO for vulnerability mitigation along with SCCM Patch mgmt• Managing VMware RP4VM, Windows systems, VMware server, Image building, installation, reinstallation, Upgrade• Managing FSLogix, user profile management (UPM), & roaming profiles• End User Computing (EUC)- Image (OS) deployment through SCCM, Windows Autopilot, patch mgmt• I\'ve upgraded Citrix infra. & Windows infra. from older to more recent versions• Windows Server hardening, and vulnerability management for better security of data Center and IT infra• Troubleshooting/root cause analysis for proper assignment and prompt resolution, including Sev. 1 and 2 cases• Creating custom PowerShell scripts to automate support processes• Deep experience across the Microsoft enterprise Platform, Citrix, Windows Server & other technologies• Supporting for customer inbuilt enterprise application• Creating and maintaining HLD, LLD, KT documents, RACI matrix, server list, and other SOP documents• Following service management best practices (ITIL)• Knowledge of Hardware: Dell, HP, IBM, Dell & HP Chassis, Tape Libraries, Net Backup, and Dell EMCOther tasks• Employee management, employee development, & personnel deployment planning• Actively involved in project & order management, including recording client needs, planning, implementation, & coordination for new projects, effort estimates and raise demands for new projects and client needs• Process mgmt (ITIL), ITSM, IT architectures, provider, asset Mgmt
EDUCATION
University of Mumbai
Master's degree, Computer Science
Shivaji University
Bachelor of Computer Science, Computer Science
Attari Classes
VMware Administrator Certification, Virtualizasion
ABOUT AMOL KORANE
Key Responsibilities:As a Regional Service Manager for the CTS across EMEA, I lead service delivery operations, managing a team of 120 DSS resources, including Onsite and Dispatch resources. My role involves strategic coordination with 25+ vendors across EMEA and ASPAC for resource onboarding, alignment, and performance tracking.I oversee monthly invoice validation and approval, ensuring accurate billing and cost control across multiple regions. A key part of my responsibilities includes managing the iDemand portfolio, with 175+ active work orders, driving additional revenue beyond BAU activities. This initiative has generated additional revenue of $3.3 million in incremental business through close customer engagement and strategic expansion.I focus on operational optimization, ensuring efficient service delivery, resource utilization, and continuous improvement across regions.With 10 years of diverse IT experience, I bring deep expertise in Wintel, Citrix, AVD, VMware, Windows technologies, Data Center Operations, and Project Management. I’ve worked across 30+ technologies, enabling robust infrastructure and automation solutions.Core Technologies:DSS Desktop end user Support Windows InfrastructureCitrix VDI InfrastructureAzure Virtual Desktop (AVD)VMware ESXiMicrosoft Azure, M365, Intune, Entra IDActive Directory, GPO, ADFSAdditional Expertise:PowerShell scriptingNerdio Manager for WVDFSLogix, Citrix Cloud & App LayeringLANDesk, Server Hardening, Vulnerability ManagementMcAfee, Symantec, Exchange 2010Zabbix Monitoring, NetApp, EMC StoragePolycom VC, McAfee Web GatewayAltiris Server & Patch Mgmt, Veritas NetBackupCisco IronPort, DNS/DHCP, WSUS, SCCMTape Libraries, Avamar, Druva BackupDR Technologies, ePolicy OrchestratorVMware Horizon View, Citrix XenAppEnterprise Vault, Oracle BackupeG InnovationsThis blend of technical depth and strategic leadership enables me to deliver high-impact results across global service operations.
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