Amol Patil
Assistant Vice President - Cx, Infra Transformation & Cloud Practice Lead @Genpact
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WORK HISTORY
Assistant Vice President - Cx, Infra Transformation & Cloud Practice Lead @Genpact
US
Innovative CX solutions | Build & grow CX and Cloud Infra Services
EDUCATION
R. C. Patel Institute of Technology, Shirpur
Bachelor of Engineering (BE), Electronics and Telecommunications
SKILLS
ABOUT AMOL PATIL
Global technology & customer experience transformation executive with 18+ years of rich experience in leading enterprise contact center transformation, CCaaS modernization, AI driven customer engagement strategy and IT Infrastructure solutions. As CX transformation lead at Genpact, lead the largest contact center consolidation & CCaaS migration to AWS connect spanning across 250+ customer, touching 10K+ users.Expertise in omni-channel technology strategy, planning & design, enterprise IT Infrastructure design & planning. Extensive experience in handling large contact center technology deals, worked on contact center technologies Amazon, Livevox, Five9, Genesys, Nice.Extensively handled high value, cost saving enterprise technology transformations.Extensive customer & people management experience, recognized for outstanding work in high pressure & critical deliverables.Currently part of Business Transformation & Google Business Group at Genpact, leading Google CCAI, CES projects, CCaaS strategy, AI solution design, RFP tech solution lead, presale strategy, cloud migration, and operational optimization, operations management and vendor management.
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