Ammar Ahsan Chaudhary

Sr Servicenow Lead Developer Consultant Architect @Accenture Federal Services

Provided subject matter expertise SME for ITIL processes and modules including ITSM, ITAM, Knowledge, Demand, and Release Management within the ServiceNow platform.•Integrated ERP procurement data into SPO dashboards, improving cross-functional collaboration between procurement and finance. •Conducted workshops to gather requirements, identify HR process pain points, and evaluate automation opportunities and service level agreements.•Created implementation plans, project timelines, and resource strategies to ensure timely delivery of HRSD solutions.•Developed APIs connecting SPO with Coupa and Ariba, ensuring consistent data flow across procurement systems.•Designed ITSM Service Catalogs, Request Forms, and Knowledge Management articles to improve process efficiency and user experience.•Integrated ServiceNow ITAM with third-party HR systems, including SAP SuccessFactors, Workday, and Oracle HCM Cloud.•Developed dashboards, knowledge articles, and Customer Service Management features to enhance usability.•Integrated JIRA with ServiceNow using REST web services and Exhalate, enabling incident and change management workflows.•Implemented ServiceNow ITOM Discovery by installing and configuring MID Servers on remote desktops for device management.•Customized workflows, business rules, and client-side scripts using JavaScript, Glide APIs, and PowerShell scripting.•Integrated ITAM with ServiceNow\'s CMDB, enabling seamless tracking and management of Configuration Items (CIs) to enhance visibility and decision-making across IT operations.•Built secure and performance-optimized integrations between ServiceNow and other systems using web services and scripting.•Led solution design workshops with C-Level executives to align MDM strategy with business objectives and regulatory compliance.•Integrated ServiceNow with GRC, IRM and SecOps for maintaining VR and risk management.