Amit Dwivedi
Senior Delivery Manager @Capgemini
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WORK HISTORY
Senior Delivery Manager @Capgemini
Newbury, GB
Build and maintain trust based and productive relationship with customers.• Develop customer strategies for performance metrics, escalation management, communication, and function as main POC for customers regarding business service issues, questions, and concerns.• Determine budget and timeline for business service delivery and monitor and control expenses.• Recruit and lead cross functional teams to meet business goals, identify gaps, and develop corrective plans.• Coordinate and lead account service team to ensure cost effective and timely delivery of business solutions.• Develop and maintain service delivery plan and strategic account plan.
EDUCATION
Govt. P.G. College Ambikapur
Bachelor’s Degree, Mathematics
Saraswati Shishu Mandir Ambikapur
High School, Mathematics group
Pandit Ravishankar Shukla University
Master’s Degree, Computer Application+
SKILLS
ABOUT AMIT DWIVEDI
Nearly 20 years in Digital Transformation, Quality Engineering, Delivery Management, Test Automation Management, Project Management, Test Solutioning, Test RFP, Technical Project Management, Test Architect, Automation Architect, Software Testing & Software Quality Engineering in Functional, Automation and Performance Test stream. Prince 2, ITIL, TOSCA Certified• Specific experience in delivering multiyear complex IT transformational programs for Utilities, Banking, focused on change management of multiple application eco system(s) & Quality Engineering Transformation(s).• Digital Quality Engineering Transformation and Agile Project Delivery.• Single Point of Contact for the Project/Program execution, Transition as Offshore Delivery Manager• Deliver the programs as per agreed plan. Work with business analysts, architects, and product managers to estimate, plan and deliver projects in an agile environment. • Extensive exposure as delivery manager for multiple geography account, managing financial, transition, resourcing, and solution in onshore offshore model• Exposure in Test Architecture, Automation Testing, Functional Testing, Performance Testing, ETL Testing, Mainframe Testing, IBM BPM, Content Management Tools (Documentum, FileNet, Vignette), ALM, RQM, CQ, Bugzilla, Jira, Databases • Experience in Automation tool like Selenium, UFT and TOSCA (TOSCA AS1, AS2, TD1, TD2, AE1 Certified)• Proficient in Load Test using diff tools, Mainframe Technologies, extensive experience in Agile methodology and worked as Scrum Master for multiple assignments• Extensive experience in Test Solutioning and RFP with proven skills in Quality Engineering, Handling end to end Test Activities, Setup Automation and Performance Framework, NFR Discussion, Defect Management using various tools• Domain expertise in Finance (Banking and Insurance), Utilities (Power and Energy), Public Services and Healthcare Industry• Supervised various software projects entailing BPM Implementation, Child Support Division, Data Conversion, Collection and FACTS ECM Implementation, TFSA, Desktop Application and so on• Proven track record in all aspects of the SDLC including RFP, Solutioning, requirement analysis, design, development, testing, troubleshooting and debugging; extensive exposure in Workflow Testing using various tools• Excellent customer interaction skills with experience in managing the team up to 75 members in a stretch working with multi vendors across geographies• Expertise in project and test management and in building, managing and retaining high-energy teams
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