Sidi-Amine Bouhamidi
Senior Director of Software Engineering Payments Fintech @Ticketmaster
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WORK HISTORY
Senior Director of Software Engineering Payments Fintech @Ticketmaster
Québec, QC, CA
After successfully building a scalable platform and high-performing team, I was promoted to Senior Director to expand my scope and drive the global payment strategy. In this role, I align technical innovation with business growth, streamline operations, and support VP-level responsibilities, ensuring long-term success and scalability for Ticketmaster’s payment systems.Key achievements and responsibilities:Global strategy and leadership: Collaborated closely with the Product team and leadership to shape a 3-year roadmap aimed at scaling adoption of the new payment platform, retiring legacy systems, and isolating PCI compliance into a dedicated domain. This initiative simplifies audits, reduces complexity, and aligns with key milestones already achieved.Cross-domain collaboration: Partnered with business units across Ticketmaster to integrate payment flows seamlessly, address dependencies, and mitigate risks, including regulatory challenges, while ensuring continuity across global operations.Scaling and innovation: Spearheaded the migration of legacy payment systems into a unified, globally scalable platform that dynamically adapts to market-specific payment methods. This transformation has improved customer experience, boosted sales conversions, and reinforced platform resilience during high-demand events.Operational excellence: Led initiatives to enhance platform observability, security, and efficiency through DevSecOps practices, streamlining operations to handle massive traffic spikes during on-sale events for millions of fans.VP-level contributions: Supported executive decision-making by contributing to high-level strategic goals, prioritizing cross-functional initiatives, and influencing company-wide technology direction.Team and culture building: Continued to grow and mentor a high-performing team, fostering a culture of ownership, innovation, and continuous improvement to deliver results that align with Ticketmaster’s mission and goals.
EDUCATION
École Nationale Supérieure des Mines de Rabat
Bachelor's degree, Computer Engineering
Higher School Preparatory Classes
Associate's degree, Mathematics and Physics
Higher Secondary School, Tarik Ibn Zyad
High School Diploma, Mathematics and physics
SKILLS
ABOUT SIDI-AMINE BOUHAMIDI
With over 17 years of experience in software engineering, I am a visionary leader and architect passionate about building scalable, robust applications that serve millions worldwide and fostering high-performing, resilient teams. As the Senior Director of Software Engineering at Ticketmaster, I drive innovative solutions and cultivate a culture of ownership, collaboration, and continuous improvement to deliver exceptional products.Currently, I am leading a transformative shift in Ticketmaster’s payment systems, consolidating legacy processes into a dynamic, globally scalable platform that tailors payment options by region, streamlining the fan experience while boosting conversions. I also spearheaded the transition to a cloud-native architecture, enabling seamless portability between on-premise and AWS with multi-cloud compatibility.My team thrives on adaptability and end-to-end ownership, tackling complex challenges while reducing technical debt, enhancing security, and maintaining architectural excellence. We emphasize DevSecOps practices, seamless continuous delivery, and high observability to build systems that are both robust and operationally efficient. By streamlining platform operations, we ensure our systems remain resilient and scalable during high-demand events, seamlessly handling massive customer spikes as millions of fans rush to secure their tickets in real time.With deep expertise in technologies such as ReactJS, Java, Kotlin, Python, Spring Boot, AWS, Terraform, Serverless, Kubernetes, Kafka, GraphQL, and GitLab CI, I am committed to building systems that deliver both technical excellence and lasting business value. Whether in payments, ticketing, or other high-demand domains, I am driven by the challenge of solving complex problems at scale and connecting millions to the experiences that matter most.
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